Learn Emotional Intelligence (EI) for better management. Understand Goleman’s model practically, improve empathy and self-management.

Introduction

Indicative Content

• Understand Self and Others
• Identify Negative Consequences of Unmanaged Emotions on Personal Effectiveness
• Explore Emotional Intelligence and Its Role in Building Relationships
• The Assertiveness Continuum
• Assertiveness: Expressing Feelings Directly but Appropriately
• Goleman’s Emotional Intelligence Model
• Improving Empathy: Techniques and Practices
• Self-Regulation Strategies for Managing Emotions
• Anger Control Techniques
• Navigating Passive and Aggressive Behaviours

At the end of the workshop, delegates leave with:

At the end of this Emotional Intelligence (EI) programme, participants will have developed a deep understanding of EI as a skill that enhances effective management and personal development. They will explore Goleman’s EI model and its practical applications, gaining insights into self-awareness and the impact of unmanaged emotions on personal effectiveness. Delegates will improve their empathy through techniques and practices, learn self-regulation strategies for managing emotions, and develop anger control and assertiveness skills. This comprehensive training will empower them to enhance their interpersonal relationships and overall effectiveness in the workplace.

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