This is how we have built a great and diverse team of professionals that support our values in practice. We use these core values to tap into the pulse of our client’s requirements. This is where our skills meet our clients’ needs to create growth. We’re all about helping people and businesses grow.
We all know what Customer Experience is about! Or do we? We all think we do, until we realise there was a big opportunity we had been missing out on. Did you know that there is a difference between Customer Service and Customer Experience? The truth is that very few businesses know what Customer Experience is and the ones who do, own a real super-power.
When delivering leadership training, during my interaction with different characters and people coming from different sectors at different management levels, I am many times asked this question, "What qualities should a leader (or manager) have to motivate and inspire others?"
With the circumstances of COVID-19 cases increasing day by day, organisations in affected countries around the world are advising their employees to work remotely, to what we call a distributed-team model.
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