Meet HR GIG 9 Speaker; Martin Schillig, Chief Human Resources Officer at Casumo

Martin, an accomplished iGaming HR leader, drives innovation and fosters exceptional customer experiences through talent and culture.

Posted on: Monday, April 8th, 2024

For over 15 years, Martin has been a leading force in crafting engaging work environments within the dynamic iGaming industry. As Chief Human Resources Officer at Casumo, a renowned iGaming operator, he champions a culture that empowers innovation, shaping the very future of online gambling.

Throughout his career, Martin has worked with industry pioneers to build engaging workplaces     known for delivering exceptional customer experiences. His expertise lies in attracting and retaining top talent, fostering a culture that fuels organisational success and ultimately translates into exceptional customer journeys. Martin firmly believes that exceptional customer experiences are built upon a foundation of dedicated and highly engaged employees.

Insights from Martin in our Q&A session:

What inspired you to join your profession?

My background in special education and economics has been a driving force in inspiring my career in human resources. This combination provides me with a strong foundation to navigate the dynamic and people-centric aspects of HR. I am passionate about working with individuals, and my skills in economics enable me to contribute strategically to support and grow businesses. The opportunity to blend my passion for fostering positive workplace experiences with a solid business mindset has been a compelling and fulfilling motivation throughout my professional journey.

Can you share a memorable experience from your career that has shaped your approach to EX/CX?

This occurred back in 2010 when the product team embraced Agile methods. This marked the beginning of my involvement in fostering a customer-centric mindset within the company. Beyond merely learning about creating customer-focused products, HR played a crucial role in driving the internal transformation necessary for this shift. Click here to enter text.

In your opinion, why is the subject of “Building Bridges: Uniting EX & CX” important in today’s workplace?

Building bridges between employee experience and customer experience are crucial because motivated and engaged employees are the driving force behind innovation, productivity, and ultimately, the delivery of exceptional products and services. When employees are aligned with the company’s values and goals, they become brand ambassadors, positively impactingcustomer interactions and loyalty. By fostering a workplace culture that prioritises both employee satisfaction and customer needs, we create a sustainable foundation for long-term success and growth.

Can you share a book, quote, or idea that has had a profound impact on your career?

One impactful author that has greatly influenced my professional life is Patrick Lencioni, especially ‘The Five Dysfunctions of a Team.’ The model emphasises the pivotal role of trust, serving as the foundation for effective teamwork. Lencioni’s insights have guided my leadership philosophy, shaping how I foster collaboration and open communication within my teams. This model has been instrumental in creating positive and resilient work environments throughout my career.

What is one piece of advice you would give to CEO’s & HR professionals looking to improve the employee experience?

Recognise that every company has areas for improvement, and while perfection may be an ideal, the focus should be on striving for excellence and finding your unique strengths. Aim to be a leader in your industry and emphasise your organisation’s distinctive ‘selling points’. Additionally, be honest and transparent in your communication to ensure that current and potential employees have a clear understanding of what they can expect in their work environment. Managing expectations is an important aspect of creating an exceptional employee experience.

How do you personally stay motivated and engaged in your workplace?

I find that staying motivated and engaged in my workplace is influenced by two key factors. Firstly, my optimistic personality – having a ‘glass half full’ mindset allows me to tackle problems with enthusiasm, seeing them as challenges to overcome rather than obstacles to deter me.

Secondly, the people I work with contribute immensely to my motivation. Throughout my career, I’ve been fortunate enough to have awesome colleagues. The positive dynamics of a supportive team create an environment where motivation naturally thrives. I believe that the synergy of a good team vibe not only enhances the quality of work but also significantly impacts the overall job satisfaction. Surrounding oneself with talented and positive individuals fosters a collaborative spirit that makes the workplace an enjoyable and stimulating space.

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