StreetHR

Meet StreetHR – Hosts of HR GIG 11

At StreetHR, we assist organisations to empower their team, improve their customer experience and strengthen their organisation from the inside out, through training, consultancy, coaching and recruitment services.

Our mission is to impact businesses, the wider economy, and people’s lives by developing better leaders and managers, transforming practices, and enhancing both the Employee and Customer Experience journeys across various sectors.

Since we set-up in 2015, we have built a team of approachable, friendly professionals that support business executives and Human Resources professionals within companies who want to take their business to the next level.

As your dedicated HR partner, we empower your team to achieve the goals set out in your business strategy through tailored, in-depth support. Our services are designed to uplift every team member, enabling them to perform at their best and meet their objectives.

We take a forward-thinking approach, continuously aligning with the evolving world of work. By staying ahead of workforce trends, innovation, and future challenges, we equip your organisation with the tools and guidance needed to navigate change proactively and build a resilient, future-ready team.

Information Systems Ltd.

Meet ISL – one of HR GIG 11’s leading partners

“ISL brings together over three decades of experience in delivering software solutions, backed by a deep understanding of both local business needs and international market dynamics.

Today, businesses across industries are navigating a complex landscape shaped by economic pressures, rapid technological change, and workforce disruption.

In response, our diverse portfolio of solutions is designed to help organisations improve performance, streamline processes, and enhance productivity and efficiency.
We empower businesses to achieve sustainable growth and make informed decisions through reliable, well-designed technology solutions.

Our operations are supported by ISO 9001:2015 certification, reflecting an ongoing commitment to quality, reliability, and operational excellence.

Moreover, we place strong emphasis on understanding each client’s unique requirements, working closely with organisations to deliver tailored solutions supported by ongoing service and long-term value.

Beyond applications, ISL also delivers advanced learning and development solutions designed to strengthen employee capabilities and support the development of high-performing teams.

ISL’s portfolio includes:

• Learning and Development Solutions: Skillsoft and Easygenerator
• Enterprise Resource Planning (ERP): Eyesel Business Suite
• A 24/7 B2B portal giving clients instant access to their account activity: EyeConnectB2B
• Warehouse & Delivery Management: Eyesel Mobile
• Business Intelligence and Analytics (integrated with Eyesel Business Suite and Autoline): Analitika

• Automotive Solutions:
• Autoline - Automotive Dealer Management System
• CMS - Automotive Vehicle Sales and Lead Management, Vehicle Stock Management
• Cyber Garage - Automotive Bodyshop Management System
• Sales Force Automation: SFA+
• Professional and Financial Solutions: CORE Registra and CORE Prattika
• Bespoke Development & API Integration
• Asset & Equipment Register

By combining experience, trusted partnerships, and a client-centric approach, ISL enables organisations to operate more effectively and adapt with confidence in an evolving business environment.”

Radisson Blu Resort & Spa, Malta Golden Sands

Some venues host events. Others transform them.

“Radisson Blu Resort & Spa, Malta Golden Sands sits on one of the island's last remaining wide natural sandy bays, a rare, unhurried stretch of coastline where professionals arrive as colleagues and leave as teams. For organisations that understand that culture is shaped not just in boardrooms but in the moments between sessions, Golden Sands offers something genuinely rare: a beachfront sanctuary designed for both sharp thinking and genuine restoration.

With a 9.4 out of 10 rating across more than 9,000 reviews and ranked number one in Mellieħa, the property is not simply well-reviewed, it is consistently trusted. Multiple pools, a full-service spa, diverse dining options, and purpose-built meeting spaces mean that every element of a corporate programme is handled under one roof, without compromise.

For HR leaders shaping the future of work, the environment in which you bring your people together is itself a message. A secluded coastal resort signals investment in wellbeing, in recovery, and in the human beings who drive performance.

Whether you are planning a leadership retreat, a reward incentive, or a team programme that demands both rigour and energy, Radisson Blu Resort & Spa, Malta Golden Sands delivers the conditions for your people to reconnect — with purpose, with each other, and with themselves.

We welcome you to experience it first-hand.”

Outdoor Living Malta

Meet Outdoor Living Malta - Shaping inspiring spaces

“For more than 2 decades, Outdoor Living has been Malta's go-to partner for experiential learning and team building. As the island's exclusive Catalyst Global partner, we design and deliver programmes that help organisations build stronger teams, develop their people, and create cultures where everyone can do their best work.

We are known for bringing the fun, and we are proud of that. But we believe great experiences should do more than entertain. Everything we design is purposefully crafted to shift mindsets, strengthen relationships, and drive real behaviour change back in the workplace. Fun is the entry point; impact is the destination.

With the largest portfolio of experiential activities in Malta, we set the standard for quality, variety, and lasting impact in team and people development.”

Panta

Panta: Engineering solutions, enabling comfort

“At Panta, our promise is simple: total peace of mind, maximum comfort and engineering solutions designed to last a lifetime. Headquartered in Msida, Malta, we are a third-generation, family-owned business with over 50 years of experience delivering state-of-the-art technologies and high-quality products. We go beyond just installing systems; we design tailored, energy-efficient solutions that perfectly fit your building's unique requirements, guiding you every step of the way, from initial concept to long-term maintenance.

With a robust workforce exceeding 250 highly skilled professionals, including a dedicated team of in-house engineers and a fleet of over 50 roving service technicians, Panta represents the pinnacle of reliability and technical expertise. Our comprehensive capabilities span the full building services suite, including advanced HVAC systems, lifts and escalators, water treatment, renewable energy technologies and Building Management Solutions (BMS).

At the core of Panta’s enduring success is a deep-seated commitment to engineering solutions and enabling comfort across all that we do. We pride ourselves on listening intently to our clients' needs, designing bespoke systems and executing installations with absolute precision. Whether partnering with residential homeowners, commercial developers, or industrial entities, Panta guarantees efficient performance and reliable lifetime support. We deliver on-time, within-budget solutions built on integrity, safety and a passion for engineering excellence.”

Alliance

Alliance - Real Estate People

CXPA

The Global Authority Advancing the Customer Experience Profession

Since 2011, the Customer Experience Professionals Association (CXPA) has been the world’s leading nonprofit organisation dedicated to advancing customer experience as a strategic, resultsdriven business discipline. Recognised globally, CXPA shapes the standards, knowledge, and professional pathways that enable organisations to deliver stronger outcomes for customers, employees, and stakeholders.

Mission, Vision, and Strategic Direction

CXPA’s mission is to support CX professionals to share, learn, inspire, and grow throughout every stage of their career.

Its vision is clear and ambitious: Exceptional outcomes inspired by empowered CX professionals.

These reflect the association’s commitment to elevating the discipline worldwide. As the premier global CX body, CXPA amplifies the visibility of CX leaders, strengthens peertopeer knowledge exchange, and upholds respected professional standards.

The association brings together individuals and organisations united by a commitment to customer experience excellence. Through an international network of sponsors, partners, and affiliates, CXPA provides access to highvalue learning, events, research, business solutions, and a vibrant global community. Members benefit from resources that accelerate capability development and support transformation at scale.

Central to CXPA’s impact is the CXPA CX Framework, an independent, consensusdriven standard defining the knowledge, skills, and abilities essential for effective CX practice. Complementing this are the CX Book of Knowledge and the CX Knowledge Copilot, offering direct access to a curated, communitybuilt knowledge base.

CXPA also issues the Certified Customer Experience Professional (CCXP) credential – the gold standard for validating CX expertise – and leads the Proven Business Impact programme, showcasing measurable organisational results driven through CX.

Looking ahead to 2032, CXPA aims to secure global recognition of Customer Experience as a respected profession, a viable career path, and a trusted business discipline that drives sustainable organisational growth.

iCan Malta

Creating Exceptional Experiences: The iCan Approach to Customer Experience

“For us at iCan, customer experience isn't a buzzword or a single interaction – it is the foundation of everything we do. Whether we are managing a large-scale conference, a corporate event, or a complex technical production, our focus is always on creating seamless, memorable experiences for both our clients and their attendees.

What truly sets iCan apart is how we listen. We make it a priority to understand your vision from day one. Exceptional experiences aren’t accidental; they are built through genuine collaboration, meticulous attention to detail, and a proactive attitude toward problem-solving. Because every organisation has different goals, we tailor every single project – ensuring your event is uniquely yours.

Our team combines smart technical expertise with a customer-first mindset. From initial planning and logistics to audio-visual production and on-site support, we handle the heavy lifting behind the scenes. This allows you to focus entirely on engaging your audience and achieving your objectives, confident that the details are covered.

At the heart of our approach is a simple belief: a successful event must leave a lasting impression. By anticipating needs before they arise, adapting quickly to live challenges, and listening to feedback, we work hard to exceed expectations at every stage. For iCan, customer experience is a commitment to delivering moments that inspire, connect, and create real value long after the curtains close.”

Malta International Airport

Empowering the frontline voice

Serving more than 10 million passengers each year while delivering one of the airport's most ambitious expansion programmes to date, Malta International Airport understands that customer experience cannot exist as a standalone strategy. It must be embedded in the way an organisation thinks and plans for the future.
This philosophy is underpinned by values such as integrity, teamwork and service excellence, which shape not only how employees are trained, but also how they are encouraged to approach every interaction with passengers. More importantly, employees are recognised as active contributors to the airport's customer experience strategy. Their frontline knowledge offers a perspective that no dashboard or performance metric can fully capture.

Through regular focus groups, journey-mapping exercises and continuous training, employees help identify pain points, challenge assumptions and uncover opportunities to improve the passenger journey. Their insights feed directly into decision-making, and many of the practical improvements implemented across the airport have originated from ideas raised by the people who experience its daily operations first-hand.

This approach reflects a broader leadership philosophy, that the customer experience is strongest when those closest to the customer have a meaningful voice in shaping it. Empowering employees to share their expertise, challenge existing practices and contribute to solutions creates a culture where continuous improvement becomes part of everyday decision-making.
In that environment, customer experience is no longer viewed as the responsibility of one team, but a shared commitment across the entire organisation.

Dakar Software Systems

Connecting People, Processes and CX

Dakar Software Systems is a leading Maltese provider of HR and people-management solutions, with more than 30 years of experience helping organisations manage their people more effectively. Our approach strongly aligns with the theme of HR GIG 11 – “Culture in Motion: Aligning People & CX for One Experience”, particularly through the belief that strong employee experiences and effective people management are fundamental to delivering better customer experiences.

Our relationship with customers goes beyond implementing software or providing technical support. We take the time to understand each customer's organisation, challenges and strategic objectives. This enables our teams to act as partners rather than simply service providers, ensuring that the solutions and support we deliver are relevant to each customer's individual needs. By combining technology, expertise and human resources, we aim to improve both operational efficiency and the overall customer experience.

Dakar’s integrated HR portfolio, covering areas such as payroll, recruitment, training, performance management, absence management, employee portals and reporting, demonstrates how HR technology can connect employee needs with organisational objectives. By helping organisations create more efficient and connected employee experiences, we ultimately help them build stronger organisations and improve the experience they provide to their customers.

For us, employee experience and customer experience go hand in hand. When our people are supported, knowledgeable, engaged and empowered to understand and respond to customer needs, they are better equipped to build strong relationships and deliver a meaningful, high-quality service.

Malta Diary Products Ltd (Benna)

Benna is the taste of Malta.

For generations, Benna has been a trusted companion in Maltese homes, bringing families together around fresh, wholesome dairy products that are proudly produced on the Maltese Islands. More than a brand, Benna is a symbol of local heritage, quality and community, deeply woven into the everyday lives of Maltese consumers.

Produced by Malta Dairy Products Ltd., Benna is made using fresh cow’s milk collected daily from over 76 farmers across Malta and Gozo. Benna milk is simply pasteurised to preserve its natural freshness, taste and nutritional goodness, ensuring consumers enjoy dairy products that are as close to nature as possible.

Since the launch of the Benna brand in 1988, it has evolved into one of the country's most recognised and loved brands, while remaining true to its purpose: delivering wholesome, high-quality dairy products made from locally sourced milk. In fact, the name "Benna" originates from the Maltese word "bnin", reflecting the brand's commitment to wholesome nutrition and great taste.

Today, Benna offers a wide range of fresh dairy products enjoyed by families across the islands. As a farmer-owned cooperative brand, every purchase supports local dairy farmers, helping sustain an industry that has been part of Malta's social and agricultural fabric for generations.

Proudly local, genuinely fresh and trusted by generations, Benna continues to nourish the Maltese community with the goodness of fresh local milk – today and for years to come.