11
Culture in Motion:
Aligning People & CX for One Experience

Friday 9th October – Registrations Now Open!

HR GIG is a place where CEOs, Customer Experience (CX), Human Resources (HR) professionals, and decision-makers meet under one roof, enabling them to discuss and explore critical subjects together. These discussions enable individuals to take fresh and practical insights that are transferable to their workplace context.

By fostering collaboration across industries and leadership levels, HR GIG creates a ripple effect that extends beyond the organisation, enhancing workplace and national cultures and driving innovation across sectors. The resulting improvements contribute to stronger businesses, which ultimately support national economic growth and enrich the broader community through enhanced services, and higher levels of Employee Experience (EX) and Customer Experience (CX).

Our mission is to impact businesses, the wider economy, and people’s lives by developing better leaders and managers, transforming practices, and enhancing both the Employee and Customer Experience journeys across various sectors.

-6Days
-22Hours
-5Minutes
-25Seconds

Agenda

Culture in Motion: Aligning People & CX for One Experience

Conference Presenter: Pauline Agius

08:15 – 09:00

Registration & Welcome Coffee

09:00 – 09:30

Welcome & Opening Address HR GIG 11

09:30 – 09:50

Keynote Address

Why Seamless Organisations Win: The Decisions Behind Customer Experience.

Elena Marcelle – Customer Experience Strategist

9:50 - 10:10

Keynote Address

The Human Cost of Customer-Centricity

Balakrishna Murthy – CX & Innovation Leader | Former Director of CX & Innovation, Majid Al Futtaim

10:10 - 11:00

Live Executive Dialogue

Moderator:

Morris Pentel – Chief Executive Officer, Interaction Analysis

Speakers:

Elena Marcelle – Customer Experience Strategist

Balakrishna Murthy – CX & Innovation Leader | Former Director of CX & Innovation, Majid Al Futtaim

Dr Joyce Cassar – Permanent Secretary, People & Standards

Prof. Alexiei Dingli – Professor of AI & Founder of Digital Brain

Katrina Attard – CEO, Panta Group

11:00 – 11:30

Networking Coffee Break

11:30 - 12:45

Experiential Learning Activity

12:45 – 13:45

Networking Lunch

13:45 – 15:00

Workshop Sessions

i. Making Culture Real: Bringing Diverse People Together as One

Presentation Language: English

Presenter: Morris Pentel – Chief Executive Officer, Interaction Analysis

ii. Esperjenza Waħda – Possibli?

Presentation Language: Maltese

Moderator: Mark Laurence Zammit – Journalist, TV Host, and Media Producer

Speakers:

Maria Bugeja – Director at Saint James Hospital Group, CEO of Niumee Clinic & Managing Partner at the European Vocational Academy (EVA)

Michael Bonello – Chairman, Alliance Real Estate

Oliver Scicluna – CEO, Aġenzija Sapport

iii. CX as Strategy: From Initiative to Organisational Mindset

Presentation Language: English 

Presenter: Elena Marcelle – Customer Experience Strategist

iv. Human-Centred Transformation: Balancing AI, Efficiency & Empathy

Presentation Language: English 

Presenter: Prof. Alexiei Dingli – Professor of AI & Founder of Digital Brain

15:00 – 15:15

Back-to-work reflections

15:15 – 15:30

Concluding Remarks

15:30 - 16:30

Networking Drinks

*Programme is subject to change.

HR GIG 11 Partners & Collaborators

Event Partners

Event Collaborators

Testimonials

This was my first time at a HR GIG event. The event took place at an amazing venue. There were carefully selected, insightful speakers and brilliant organisation produced interesting conversations where delegates really had the opportunity to share and learn from each other. They also arranged a wonderful team building exercise to break up the day, which also gave delegates to collaborate with social purpose. Working with the organisers, I found their passion and attention to every detail inspiring and they created real engagement for the delegates. HR GIG 10 was the outstanding event of my year.

Morris Pentel
Chief Executive Officer
Interaction Analysis

HR GIG is a rare conference that actually curates speakers with something genuinely interesting to say rather than simply impressive titles. Thoughtfully organised, intimate, and set in a wonderful venue – Malta makes for a perfect work escape. Highly recommended for serious CX and HR practitioners.

Qaalfa Dibeehi
Founder
Human2outcome

HR GIG 10 exceeded my expectations! The organisation of the event was flawless, the content and speakers amazing! The energy in the room great! I can highly recommend this conference to everyone interested in the subject, especially if you want to network with like-minded professionals!

Sandra Bichl
Chief Human Resources
-

ISL is pleased to have sponsored an event that nurtures networking, growth, collaboration and innovation in the HR community… Attending the HR GIG 10 conference was both informative and valuable. The sessions were packed with practical insights, forward-thinking strategies, and engaging speakers who understand the evolving world of HR. Beyond the learning, it was fantastic to connect with fellow professionals and share ideas.

Jessica Vella
Digital Marketing Specialist
ISL

It was a valuable learning experience, giving you the opportunity to listen to and understand different perspectives from people working across a variety of sectors. By engaging with individuals who bring diverse viewpoints, insights, and experiences, you are exposed to new ways of thinking, which helps broaden your understanding and deepen your appreciation of how different fields approach similar challenges.

Brenda Schembri
HR Executive
Foundation for Medical Services

Excellent event, with interesting insights from HR and CX experts and a very informative workshop.

Jeanette Zammit
Senior Executive
Malta International Airport

This was my first time attending the HR GIG conference and I must say it has been an absolute pleasure to spend time with like-minded people to strengthen our skills and nurture ourselves with key speakers who were relevant and inspiring.

Karl Tabone
Assistant Director
Institute for the Public Services

It was a day where HR people could interact share experiences, challenges and success stories. Given we come from the public administration, it was a great experience and opportunity to meet the private sector and share.

Keith Bartolo
Principal
Office of the Prime Minister

HR GIG 10 was an incredibly valuable and informative conference. The sessions were engaging, and the speakers shared practical insights on the latest HR trends and strategies. I left feeling inspired and equipped with new ideas to apply in my work. A big thank you to the organisers.

Kylie Mifsud
HR Manager
Ministry for Transport, Infrastructure & Public Works

HR GIG is a true coming together experience for the HR Professionals with top speakers and varied related topics all round.

Maria Bartolo Pemberton
Director Operations
Social Care Standards Authority

Attending the HR GIG 10 conference was an incredibly enriching experience. The sessions were insightful, with knowledgeable speakers sharing practical strategies and the latest trends in human resources. It was also a fantastic opportunity to connect with other professionals through teambuilding exercise, exchange ideas during workshop, and gain fresh perspectives that I can apply in my own workplace. I left feeling inspired and better equipped to tackle the challenges ahead in the HR field.

Simeona Zerafa
Senior Manager
Mater Dei Hospital

HR GIG 10 was an inspiring and insightful experience. The sessions provided practical strategies and fresh perspectives on the future of HR.

Marica Baldacchino
HR Coordinator
AX Group

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