Experienced Hospitality Front Office Manager, Ensuring Memorable Guest Experiences.

With over 17 years of experience in the hospitality industry, including more than 6 years in the role of Front Office Manager, this passionate and ambitious professional is fully dedicated to guest satisfaction and possesses a strong drive for personal and team success. They excel in implementing and training staff in reception procedures, ensuring 5-star hotel standards are met, and managing the recruitment and training of new team members.

During challenging times, such as the COVID-19 pandemic, they have supported the General Manager in coordinating various hotel departments and overseeing accounting procedures. They actively monitor rates and participate in key meetings to drive the hotel’s selling strategy. Additionally, they have effectively resolved guest complaints and maintained regular communication with returning guests. Their career showcases a strong focus on operational excellence, team leadership, and guest services.

They are flexible in their salary expectations.