Customer Experience

Customer experience services that boost your bottom-line. Our professionals bring more than 18 years’ knowledge in Customer Experience, Innovation and Operational Efficiency to the table. We help you improve what matters, sustainably.

Customer Experience, Innovation and Operational Efficiency go hand in hand. We focus on creating unforgettable experiences, enabling innovation and reaping the benefits of being leaner on operations. These bring a marked return on investment and create experiences worth shouting about.

A positive customer experience is all about the design and delivery of products as well as services to customers, efficiently and in a seamless manner.  Our goal is to help your customers experience your services and products in a frictionless manner.

We help you deliver the right product, to the right customers in a way that delights them and keeps them coming back for more. Whilst making sure that your business is delivering this in a sustainable way throughout, from a financial, material, and human resources perspective.

Whether you’re looking to improve the customer experience for one specific product/service or your whole organisation we can help click here to request a callback.


Customer Experience Reviews – Let’s analyse and Improve your Customer’s Experience

We dive deep to understand and analyse the way your customers are experiencing your products, services and touch-points, using tools and reports that focus on the customers’ perspective.  Once we understand what your customers’ needs are, we design the best solution and ensure that we bring this to life with you. The goal is to create a seamless experience that delights every customer you win; to boost the bottom-line and create systems that are sustainable in the long-term, based on realistic financial, material and human resources.


 Operational Efficiency – Getting back to lean

When you set-up your business, it was necessary to create everything from scratch and things were much simpler but as businesses grow, operations expand, technologies advance and processes adapt to changing situations. This leads to efficiency loss.

We take an axe to red-tape, shorten speed to market and enhance customer service responsiveness, whilst improving quality and efficiency. We bring you a fresh perspective and decades of experience, based in world-class methodologies to help you review your processes and pinpoint operational inefficiencies.

Then we help you address these inefficiencies and use your internal resources as productively as possible. This will reap higher benefits from your precious resources. The outcome is leaner processes and freed up resources which you can redirect to value creation.

We’re so confident that this will boost your business’ revenue that we also help you measure and promise a positive Return on Your Investment!


Innovation and Design Thinking

As humans, our success over the millennia has come from our responsiveness to our environment and our ability to adapt. Businesses work the same way. A resilient business that rides the test of time is one that constantly looks at itself in the mirror, is forward-looking and innovative.

Businesses that manage to survive for a long period of time, learn to thrive in ever-changing realities. We look at meaningful new products and services, to help you create new revenue streams, break down silos and inject agility and adaptability into your business.

Our structured innovation sessions, enable you to add a layer of human-centred innovation to your business, so you can thrive in challenging times. This is suitable for you if you are interested in launching meaningful and innovative new products and services to market, with a fail-safe project launch.

We help you create products and services that sell themselves because they are on point and fill a market need that is urgent right now.


What can an improved Customer Experience do for your Business?

Improving your customer experience reduces customer churn, improves operational efficiency, boosts brand reputation, and creates more loyalty. It also has the potential to reduce your marketing spend whilst increasing your revenue.

You can benefit from funds when working with StreetHR on Customer Experience projects, speak to us for more information.

If you want to make sure your Customer Experience is the best it can be, request a callback.

Agility, Passion, People.

Our Core Values are a vehicle to help us ensure we work with clients that are a great match for us and provide solid guidance for all our team members to uphold our principles across all our internal and client touch-points.

This is how we have built a great and diverse team of professionals that support our values in practice. We use these core values to tap into the pulse of our client’s requirements. This is where our skills meet our clients’ needs to create growth. We’re all about helping people and businesses grow.

Word on the street

Industry updates, latest news and events from Street HR

Meet Trelleborg Managing Director and CEO Martin Hignett; HR GIG 7 Speaker

Posted on Thursday 5th May, 2022

Our next speaker needs no introduction, but we’ll make it anyway: for HR GIG 7, we’re lucky to have Trelleborg Managing Director and CEO, Martin Hignett giving us his thoughts on communication in the manufacturing industry, creating an environment of trust and open dialogue, and keeping on during COVID-19 and the remote-work revolution.

5 Common Skill Gaps and How to Bridge Them

Posted on Monday 25th April, 2022

No matter how experienced and educated you are, certain jobs might require different skills, some of which only come with experience in the working world. From figuring out how to be diplomatic in a formal setting to going to work with your best foot forward, no one person is going to excel at everything, even if they’ve been working for years.

Meet Shireburn CEO Yasmin De Giorgio; HR GIG 7 Partner

Posted on Monday 18th April, 2022

Ahead of HR Gig 7, we sat down with Shireburn CEO Yasmin de Giorgio for her thoughts on breaking down the silos, conscious communication in the office, and how CEOs can foster an environment of inclusion and support.