This programme empowers managers to develop into effective people leaders. Leading people necessitates a distinct skill set that differs from technical expertise. Throughout this training, participants will explore various people management techniques tailored to diverse contexts.

Introduction

Indicative Content:

• Management vs Leadership
• Delegation & Managing upwards
• Engagement, motivation, and empowerment
• Customer experience (CX)
• Time management
• Problem solving/decision-making
• Leadership styles & their impact
• Critical soft skills
• Emotional Intelligence and self-management
• Managing stress and promoting wellbeing

At the end of the workshop, delegates leave with:

At the end of this programme, participants will be equipped to transform into effective people leaders. They will explore the differences between management and leadership while learning various people management techniques suited to diverse contexts. Participants will adapt their leadership styles for individual team members and navigate cross-functional team dynamics. Key topics will include delegation, engagement, motivation, and empowerment, along with essential skills in time management, problem-solving, and decision-making. By the program’s conclusion, attendees will possess strategies to foster collaboration and drive organisational goals, emphasising emotional intelligence and well-being.

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